technical assistance

Q: Technical and phone assistance

MAR's operational staff is always available and ready to assist. Customers can benefit from direct telephone support and a dedicated web portal to quickly identify and analyze any issues. This approach allows for targeted resolution of many cases and avoids unnecessary interventions. The technicians' expertise ensures comprehensive support for cylindrical grinding machines, reducing downtime and maintaining peak performance.

Q: Remote assistance and integrated diagnostics

Machines equipped with the latest technologies include remote assistance systems that make diagnosis faster. MAR grinding machines, in fact, are equipped with fieldbuses and on-board diagnostics, which allow real-time communication with the machine to immediately correct anomalies.

Q: Spare parts and automated warehouse

To complete its service offering, MAR operates an automated warehouse ensuring immediate availability of standard spare parts (such as ball screws, precision bearings, and protective bellows) and components subject to frequent replacement, even for obsolete systems. Thanks to long-established partnerships, the company can also supply complete accessories and automation systems tailored to each customer’s needs.

Operational continuity ensured through rapid support and spare parts availability

Technical Assistance

MAR, alongside its services for manufacturing and overhauling cylindrical grinding machines, provides technical assistance for any issues that may arise during production cycles or due to machine wear.

Speed

Precision

Reliability

Preventive maintenance

After every service, a wear certificate is issued, documenting the condition of the grinding machine and allowing the timely scheduling of any extraordinary maintenance operations.

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Contact us to learn more about preventive maintenance.

Types of assistance

Comprehensive support services to minimize machine downtime

Technical and phone assistance

MAR's operational staff is always available and ready to assist. Customers can benefit from direct telephone support and a dedicated web portal to quickly identify and analyze any issues. This approach allows for targeted resolution of many cases and avoids unnecessary interventions. The technicians' expertise ensures comprehensive support for cylindrical grinding machines, reducing downtime and maintaining peak performance.

Remote assistance and integrated diagnostics

Machines equipped with the latest technologies include remote assistance systems that make diagnosis faster. MAR grinding machines, in fact, are equipped with fieldbuses and on-board diagnostics, which allow real-time communication with the machine to immediately correct anomalies.

Spare parts and automated warehouse

To complete its service offering, MAR operates an automated warehouse ensuring immediate availability of standard spare parts (such as ball screws, precision bearings, and protective bellows) and components subject to frequent replacement, even for obsolete systems. Thanks to long-established partnerships, the company can also supply complete accessories and automation systems tailored to each customer’s needs.